Privacy

Who we are

Strathearn Hosting is a Vistacraft venture, operated by ServeLogic Ltd (company number SC873950), based in Crieff, Perthshire. For anything about your data, email hello@strathearnhosting.co.uk.

What we hold about you

• Your name, email address, phone number and business details, so we can provide and support your hosting.
• Billing records. Card payments are handled by Stripe; we never see or store your full card details.
• Server and security logs (such as IP addresses and sign-in attempts), used to keep the servers secure.

We use this only to run your service, bill for it and keep it secure. We do not sell it or use it for advertising.

Your website and email

The content of your website and mailboxes belongs to you. We store it on your behalf and only access it when you ask us to, or when it is necessary to keep the service running or secure.

Who else is involved

• Our UK data centre provider: the servers your site and email run on, and domain registrations.
• Backblaze (EU, Amsterdam): our off-site backups. Backups are encrypted on our servers before upload, so Backblaze cannot read them.
• Stripe: card payments.

How long we keep it

Account and billing records are kept while you are a client and afterwards for as long as UK accounting law requires. Backups are kept for 14 days (daily) and 8 weeks (weekly), so deleted data can remain in backups for up to about three months before it is gone for good.

Your rights

You can ask to see, correct or delete the personal data we hold about you. Email us and we will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.